RENTAL TERMS AND CONDITIONS 

We appreciate being able to serve you with your rental needs for your event. Please carefully read the following terms and conditions which forms our rental agreement.

This agreement is between “Refined Furniture” and the person making the booking (referred to as the “customer”) who is renting furniture, structures or items from Refined Furniture. If you are signing on behalf of a company or owner of a company, the company and owners upon who you are signing on behalf of are also agreeing to these terms and conditions.

Payments

Payment can be made in the following ways by e-transfer (to tifni@refinedfurniture.ca), cash, cheque made payable to “Refined Furniture”.  If the customer submits a cheque that is subsequently returned, the customer will be required to pay in cash or e-transfer. A $30 fee is charged on all returned cheques.

Confirmation of Order

A deposit equal to 50% of the total invoice amount and the customer’s signature on the rental agreement is required to reserve the order. The deposit is non-refundable.  The balance of the order is due fourteen (14) days before the event date. If full payment is not received fourteen (14) days before the event date, Refined Furniture reserves the right to rent the tables and/or benches to someone else with no refunds to the deposit.

Changes and Cancellations

All reductions or cancellations must be made 30 days prior to the event date.

Between 14 days and 30 days prior to the event, the amount an order can be reduced by is 20%.  Any reductions past this will still be required to pay for 80% of the total invoice.  This allows us to better manage the inventory available to rent to all our customers.

For example, if you reserved 15 tables, and wish to make a reduction, you can reduce it by 3 tables (15*20%=3) at no charge. You will need to pay for no less than 12 tables, even if your final numbers end up requiring less than 12 tables.

The full invoice amount is still payable regardless of changes after the fourteen (14) days. This covers the cost of lost opportunity for turning away potential customers as the day the customer pays the deposit, the item(s) reserved are made unavailable to other potential customers. 

If the customer cancels the entire reservation more than 30 days before the event, the customer will forfeit the initial 50% deposit.

If the customer wishes to add additional furniture, structures or items, Refined Furniture will do their best to accommodate the customer’s needs, subject to item availability. The customer will be billed separately for these items. To make any changes, please call or email Refined Furniture.

Delivery Fee

Our standard delivery fees are outlined below.

Within Kelowna and West Kelowna, Peachland $350

Lake Country or Summerland $450

Vernon, Penticton, Naramata, OK Falls $550

Delivery includes driving furniture, structures or items to the drop off location, unloading the items, and setting up the tables or structure. The delivery team of Refined Furniture will leave the furniture or structure in the room or area they are needed but are not responsible for the final placement of where the furniture, structures or items are required to be.  Please note, if the ground where the furniture is going is uneven, you will want to think about possible shims to level out the furniture after you have decided on its final placement.

Round Trip Delivery: Delivery fees are based on a two-way trip (one to deliver and one to pick-up).  If additional trips are required, the customer will be billed accordingly.  For weddings, if the ceremony and reception are in two separate locations and the rental items are required at each location, additional delivery fees will apply. The listed contact in charge on the day of the event must be present upon delivery to sign the delivery slip and accept the items suitable for use.  If the main contact is unavailable, a responsible adult (21 years of age or older) may sign for delivery if Refined Furniture and the customer have agreed to it on the day of the event.

Extended Load In/Out or Non-Standard Deliveries: Standard delivery fee includes drop off at the lowest level of the structure.  Certain sites require labor intensive load in/out (including elevators and stairs) and these logistical details must be arranged prior to the event.  These details must be disclosed prior to the signing of this agreement so that an accurate quote can be provided.  Labor intensive deliveries range from an additional $150 - $350.  If the delivery team of Refined Furniture discovers a special delivery situation or non-standard delivery situation upon arrival, an invoice for this additional delivery will be provided after the delivery.

Return Pick-up: If items are not accessible upon pick-up, an additional day rental fee and additional trip fee will be charged, regardless of fault. It is not Refined Furniture’s responsibility to ensure the items are ready for pick-up.  If furniture, structures or items are not accessible to be picked up within three (3) days of the event date, replacement fees will be assessed on top of the rental fees - no refunds, no exceptions. 

Rental Period

The rental rate is based on a 24-hour rental. Should the customer need the items for longer, please contact Refined Furniture and ask about our rates for multiple days.

Condition of Returned Items

Please have furniture, structures or items clean and dry upon pick up. Please use a mild soap (no abrasive cleaners or scrubbing).  If items are returned dirty, a cleaning fee of $25/item will apply.

Damaged/Missing Items

Within one week (7 days) of the event date, items will be checked over for damage by Refined Furniture. If damage beyond normal wear and tear is found, the customer will be notified and charged according to the level of damage.

No burning wax candles directly on the tables. No sparklers on or around the furniture.  As our tables are built to be collapsible, these tables will not hold the weight of an adult. No standing or dancing on the furniture.

The Customer agrees to pay for any incidents including, but not limited to, damaged, lost, altered, or stolen items. Except for reasonable rental usage, all items must be returned in their normal condition. For each item returned that is damaged beyond repair (to be determined by Refined Furniture), the customer agrees to pay the full replacement fee. If the damaged item(s) can be repaired (as determined by Refined Furniture), the repair costs will be billed accordingly.

If items are missing after pickup, that is, fewer items are returned than were signed for upon delivery, the full replacement cost will be billed for each missing item.

The customer is responsible for the goods from the time of delivery until the items are returned to Refined Furniture.  Be sure that all items are secure and protected from the weather while they are in the customer’s possession.

Weather Related Issues

Refined Furniture does not issue refunds for any reason, including inclement weather. The client assumes all risks and hardships involved with having an outdoor event. This includes rain, wind, snow, hail, lightning, bad air quality from smoke, potential nearby forest fires. If the Refined Furniture team realizes the furniture can be damaged during the rental due to the weather, we will discuss with the client other options for where the furniture can be safely placed and used.  In an extreme situation where it isn’t an option to have the event in the original location due to weather, evacuations, etc - we can turn the deposit into a credit for a future event or we can change the venue, upon approval from Refined Furniture.

Photography Release

By signing this agreement, the customer gives Refined Furniture permission to use the photos that are taken at the event for use on our website, Instagram, Facebook, and for marketing materials. This is with the understanding that the customer will not profit from these photos in any way.

Unused Equipment

Rental items are charged for time out, not for use.  No refunds are given for items that were not used during the event.

Misuse of Items

Upon delivery, if the delivery team of Refined Furniture perceives that misuse will occur, the items will not be delivered, and no refunds will be issued. Misuse would be using the item for anything other than what the item is intended for.

We will not be held liable for any injury, damage or death that occurs from use or misuse of our items.

Liability

It is important the customer looks into their own event insurance or party insurance for their event.

The Customer hereby freely, voluntarily and without duress releases Refined Furniture from any liability or claim that the Customer may have against Refined Furniture with respect to, any loss, expenses, penalties, damages, costs or personal injuries, illness including death suffered by the Customer, their guests or anyone else by reason of transportation, handling, operation or use of rental furniture, structures or items. The Customer understands and acknowledges that this release discharges Refined Furniture from any and all liability or claim that the Customer may have against Refined Furniture. The Customer agrees to use the furniture, structures or items solely at their own risk. The Customer does hereby release and forever discharge and hold harmless Refined Furniture and its successors and assigns from any and all liability claims, and demands of whatever kind of nature, either in law or in equity, which arise or may hereafter arise from Customer’s possession and use of Refined Furniture furniture, structures or items.